Start a Return
Tell us what has happened and we’ll guide you through the right next step for each item.
Questions before starting a return? Email info@reubearandrose.com or contact our customer-care team.
- 1. Find order
- 2. Choose items
- 3. Review & send
Find your order
Enter the order number, email address and telephone number used for your order. We use these details together to protect your order information and contact you if we need to.
Required fields
What would you like to return?
Select each item you want us to review. A return reason is required for every selected item.
For change-of-mind returns
The customer is responsible for the return cost. Please confirm the items are suitable to send back:
Check your request
Submitting this form creates a return request for review; it does not automatically issue a refund or approve a courier collection. We’ll confirm the next step using the contact details you provided.
We’ve received your return request
Thank you. We’ll review the information and contact you with the next step.
Please keep the item and all packaging safe until we confirm what happens next.
Return request received
We’ve received your form and will review it shortly.
Keep the item and its packaging safe. We’ll contact you with the approved next step before you send anything back.